Questions and answers
Here you will find the answers to the most frequently asked questions. Please contact us for additional information.
All questions
Grouped by topic. Click a question to read the answer.
Reservations
How can I make a reservation?
Use the online booking form or email your booking details to us. Bookings are confirmed by email.
For how many people can I make a reservation?
There is no limit on the number of people. For groups, we provide V-Class vans and executive minibuses for 16 to 20 passengers.
Can I make a late booking before departure?
Bookings made 24 hours or more ahead guarantee a car and driver. For bookings within 24 hours we make the best arrangement possible, and we cannot guarantee a car and driver within 12 hours of departure.
How can I cancel a reservation?
Send a cancellation request by email. The cancellation conditions are listed below and in the terms and conditions.
Vehicles
What types of cars can I book?
Executive cars, VIP cars, luxury minivans, luxury minibuses and touring coaches. See the fleet.
Can I eat or drink in the cars?
Bringing your own food or drink is not allowed. Free water and peppermints are provided.
Can I order champagne in the car?
No, alcohol is not served.
Are the cars wheelchair accessible?
Some cars are. Please mention this when you book.
Are pets allowed?
Yes. Please mention this when you book.
Rates
Are the rates always fixed?
Yes, including during traffic jams or road blocks. Extra charges may apply for extra stops, waiting more than 90 minutes at the airport or more than 20 minutes after a city transfer departure time, or driving beyond the agreed kilometres on disposal, hourly or sightseeing services.
Do the rates include all costs?
Rates include VAT, airport meet and greet, airport parking, free Wi-Fi and bottled water. Driver lunch (for bookings over 8 hours), dinner and overnight stays are excluded. See the rates.
Payments
Which payment options are available?
Online credit card, bank transfer, PayPal, iDEAL and on account.
Can I pay on account?
Yes, with a monthly invoice. Contact us for the conditions.
Terms and conditions
What are the cancellation conditions?
Sedans and minivans: no fee if cancelled at least 2 days ahead, 50% fee for 1 to 2 days ahead and 100% fee within 1 day. Buses and coaches: no fee if cancelled at least 3 weeks ahead, 50% fee for 1 to 2 weeks ahead and 100% fee within 1 week.
Where can I find the terms and conditions?
On the terms and conditions page.
Ready to book?
Get an instant fixed price, choose your Mercedes and pay securely online. Questions first? Call, message or email us.